Monday, March 17, 2014

Setting up the digital workplace program #intra14

Next masterclass at the Congres Intranet is by Paul Miller and Elizabeth Marsh about setting up the digital workplace program. Here are my notes.

What is the 'digital workplace'? It's consists of 3 connecting circles: the employee's digital home life, employee's digital working life and the organization's digital workplace.

Only 36% of organizations have a formal digital workplace program or function.

The overview of the session relates closely to the digital workplace checklist they developed. The steps that are distinguished are:
  1. strategy and approach - 70% of the organizations say they have set up a collaborative platform, only 10% succeed... Do a review of systems and roadmaps and define the as-is landscape of the current digital workplace. Interestingly someone remark: don't focus only on the digital landscape but also how people do their work offline. 
  2. stakeholders and buy-in - Interesting remark: Digital workplace seems to be resonating more with stakeholders and senior management than "intranet" and "portal". 
  3. governance framework - their research shows governance continues to be poorly addressed. Governance should be ongoing, not only for the duration of the project
  4. implementation and measurement - cross-functional teams lead to more success here, take an iterative approach, define key success criteria, make sure you help people understand and use the new way of working

Tapping the mind of many by @rossdawson #intra14

This year's Congres Intranet starts with two masterclasses. The first masterclass is about the potential of internal crowdsourcing by Ross Dawson. Here are my notes.

Ross starts out by point to the Wikipedia definition of crowdsourcing, but disagree with the "open call" part. It's not limited to 'open calls'.
His definition of crowdsourcing: tapping the mind of many.
And there's a huge number of crowdsourcing initiatives and platforms.

There are two big constraints to external crowdsourcing. It's intellectual property and context.
There are different types of closed crowds, e.g.:
  • employees
  • customers
The big difference between open and closed crowds is it's important to have a good reason to have a closed crowd. People that you want you to join the closed community need good reasons to join as well.

What are the steps to succes w.r.t. internal crowdsourcing?

  • objectives - why? Access better ideas? Tap existing talent? Engage staff? ...
  • context - where is your organization now? What are the existing innovation structures? What is the culture of the organization? What are the stakeholders in the crowdsourcing project?
  • process - how to set up the project? Select and define the initial project, design incentives, invite participants, encourage contributions, etc.
  • platforms - what's the right platform? Social platforms, idea platforms, prediction markets, competition platforms, collaborative documents
  • adoption - what pilots can we create?
  • success factors - what are the factors that distinguish good from bad crowdsourcing projects? 1. strategic clarity, 2. define metrics, 3. rewards, 4. roles, 5. communication, 6. governance

Tuesday, March 4, 2014

Hope to meet you at #SocialNow 2014

The 3rd edition of the SocialNow conference is coming up quickly. This time it will be held in The Netherlands. The previous two editions were held in Portugal. The unique concept of the conference hasn’t changed. The conference is focused on helping you select the right internal social tool. Many people and organizations are struggling with this. There are loads of internal social tools out there and often social tools are already being used internally (e.g. Yammer…). But how do all these tools stack up? As always most internal social tools say they can do everything. But can they really? Even when they have to present their tool against real-life business situations? That’s what SocialNow is about. Many tools will present, but no marketing talk is allowed. The tool has to speak for itself by relating what the tool can do to specific organizational challenges. Such as international collaboration, dispersed knowledge sharing and expertise finding.

These presentations will be mixed with talks given by experts in the field, such as Euan Semple and Tim Walters.

I hope to meet you there! The previous editions were very insightful and inspiring. I’m sure this year will be even better. Although as a Dutchman, I liked the location of the last two editions better… ;-)

Oh, and if you have any questions about the conference, just let me know.